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  • I have been to the Oriental Phoenix many times over many years of working in Calgary. The restaurant is open for lunch and dinner and caters to the businesses downtown. Today is the last time I will ever try to have lunch here. My party of four arrived at the restaurant at 11:45 AM. At 12:15 AM, the waiter finally came to the table and collected our orders. The waiter again came to the table about 10 minutes later and asked us what we ordered, in which we re-submitted our food order. Our appetizers arrived, followed by two of our four dishes. About 5-10 minutes later, a third dish arrived. A few minutes after that, the waiter again comes to the table and asked what everyone had ordered, including myself whose food had yet to arrive. At 1:00PM, I was late for my meeting and asked our waiter to cancel my food. We asked to talk to a manager, in which our waiter informed us was him. We expressed our concerns in which we all we got was "I'm sorry". Excuses from there were problems in the kitchen to the restaurant was busy were provided (I have seen this restaurant much busier). In the end, the "manager" would not make any adjustments to the bill for the poor customer service or the wait, other than removing the cancelled dish. I will note that my guest enjoyed their meals, however, I will never go back and would recommend you look elsewhere for lunch options.
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