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  • Juli, good news. I've spoken with the fine folks over at Merriam-Webster and they have agreed to throw out the old definition of passive-aggressive and replace it with your reply. Holy geez, that escalated quickly. I don't feel I blasted your business at all. I never said your employees were rude. I made sure to make it known that your food is very good. But perhaps I didn't make the lines far enough apart for you to read between. So to clarify, one issue we have is the mystery pricing on the toppings. I'm well aware that more toppings equal more money. I'm just suggesting it would be nice to know how much money. "Starting at $1.50" is vague. I would just like to know is my sausage $1.50 or $2 or $3? I don't like surprises when it comes to money...I doubt I'm alone on that. But the main issue we have is that your employees/managers are not empowered to the level that they should be. I'm not a big groupon user. I'm sorry I didn't know to scour the fine print for some arbitrary time that it was allowed. But the fact is, we paid to park, we were there, we were hungry, we were looking forward to some great pizza, and it was not crowded at all...we were literally the only people eating at that time and it was only 45 minutes early. So why draw a line in the sand on that when it would have taken 2 seconds to inform us of the time for future reference, work with us, and maintain a good relationship. I'm sorry but that just makes sense to me. If you want to go down with the "you should have read the fine print" ship, then by all means have at it.
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