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| - This place has so much potential if you hire the right staff. Been here on a few occasions now so I'm a bit mixed on the review.
We saw this place while going to see Craig Robinson at Stand Up Live this last weekend. We made it a note to stop back from drinks the next day. If you see my tip from that day, the service was terrible. We sat outside and were appalled at the waitress or how a place could even hire someone who doesn't acknowledge their guests. We sat down and she literally walked up to the table, didn't smile, and stared at us like we should introduce ourselves or request her service...uh, no thanks. So she then said she'd give us a minute. Thanks, we should maybe use it to bolt right out the door. But, we gave it time. We ordered two glasses of the expensive cabernet knowing that it will still be cheap overpriced wine which is standard at any restaurant most of the time. So, she brings it back and it's blazing hot. I mean, like it's been nestled at the bottom of a fireplace. Of course she's nowhere to be found so we ask another waitress to correct the situation and we see her go talk to the bartender and then they looked over at us and looked mad? Whatever. Nobody is knocking your bar tending abilities just give us good wine! So, the manager comes over and he was cool about it and went inside and got a bottle that was good.
While this is all going on, the table directly behind us is complaining and before long, the manager was at there table really complaining about their server. So far the servers were 0/2. How is this possible to hire people like this? As a manager when you can visibly see the annoyance of your staff its' probably not a good idea to have them working the floor. If I wouldn't have went back the next day and had great service I would've always remembered the place for the crabbiness.
We went back the next day and sat inside and had a wonderful server. She was great. She smile, checked back often, and went above and beyond. Not sure if it's just the outside bar that needs to be featured on Bar Rescue or not but they definitely need to cheer up!!
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