I ordered some items from this store in a custom colour: they told me they would contact me when done. Well, no one contacted me. I tried to contact them several times after a few weeks but no one called me back or returned my email. So I walked into the store to be told that my items were ready and that they had emailed me and called me. I told them that I had not received any messages or emails and the woman said that she had just sent an email two days earlier and that it must have gone to my junk folder. I said no I hadn't received anything and she asked to check my email on my phone: of course there was no email. No apology from her. Just a shrug. I was annoyed but I was happy with the items and decided to order a third to match. She checked my email to make sure it worked - she emailed me right then and there in the store to make sure there was no issue with my receiving the store's emails (there wasn't). She assured me that this time they would contact me when my order was ready.
Well that was two months ago and I have tried calling the store three times (no one ever answers - you have to leave voice mails) and emailed twice - no response. I am obviously going to have to go to the store in person again like with the last order and hope that it is ready by now.
I would never go back here again - their customer service is indifferent and negligent. The furniture is nice (nicely designed furniture for people who want budget design and was recommended by my designer as such) but unless you have a lot of time to chase down your orders I would give this store a pass.