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  • My apartment community has a sole-provider contract with New Media West - we cannot use any other internet service. It's slow, unreliable, and overpriced, but entirely worse is their deceitful conduct. When I moved in, the internet cost $42.99. Now, visiting their rate sheet specific to my community, it costs $29.99. I called today to ask why I was still being charged the higher price, and they switched it to $29.99, then tried to end the call. I asked what would happen to the amount I overpaid for however long, and they said they cannot be expected to call every customer and tell them the rate has changed.. I said that was reasonable, but surely they should be expected to reflect that change automatically in customers' bills. They said they don't do that. New Media West -- formerly Ygnition -- has uniformly terrible reviews. How is this allowed? I will never rent from a residential management company dedicated to their services again.
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