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  • National Home Warranty seems to use this company for most of its repairs. For that reason, I believe RSC does not have to look for work or be responsible for its customer service. I called them two weeks ago for a NHW A/C work order. They were supposed to be here between 1 & 5. They did not show up. The next day I could not get them on the phone, couldn't even leave a message. NHW said someone would be here around noon. RSC finally called at three. I couldn't be here so it was scheduled for the following day between 10 and 2. The repairman finally showed after 6 and did nothing. This was a call back for an already existing work order and they said I'd have to pay my deductible again. NOPE. This morning I got a call that someone is on their way to repair my dishwasher, this is the first I've heard that anyone was scheduled today. Good thing I am available. They might want to think about some actual CUSTOMER SERVICE. The only thing I can recommend about this company is that the actual appliance repairman really knows his stuff.
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