Well, sad to say but this is not even close to one of the Crown Jewels in Mr. Symon's Cleveland collection. I was here two months ago with 6 coworkers and I thought the slowness and lack of personality of the wait staff was an anomaly. However, I returned today with my son, and it will be my final visit. My actual table server was fine but the the lady who "threw" our food on the table was an eye opener. My 18 yr old son even made the unsolicited comment "that was rude!" I was nearly mowed down by 3 separate servers with no acknowledgement that I was even there. Quite unbelievable really. I see why this place has slipped into the yellow ratings and heading down.
Food quality was acceptable with the exception that my son ordered "mid-well" (their term) and received med-rare/ medium at best. Lastly, I brought all of this to the attention of the day manager Brittany. She was apologetic and seemed genuinely concerned. She asked if there was something she could do, but my stance is that if I have pointed out poor service to you I shouldn't then have to ask for some form of compensation - You should simply offer recompense.