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  • This is what I sent to Hogs and Horses, but never got a response. First off I would like to say I have never ever given a bad review on a restaurant before, which I was about to do on Yelp. I decided to contact your restaurant first. My Family went to Hogs and Horses on a Friday night for some food and entertainment...We liked the atmosphere and everything was great until we ordered dinner. The food took over 45 minutes to start arriving. I can understand that since we had seperate checks that everyone's food came out at different times, but my family's dinner got served to a whole other table. It took them about 10 minutes to figure out and then they grabbed the food and brought to our table saying they can remake, but would take a while. We were starving so ended up eating the cold burgers except for my wife, because her burger was already eaten by the other table. Who knows what else they ate off our plates. At this time a manager should have been by our table and addressed the issue. No manager came by at this time and the server instead of rushing my wifes food they just rang in another one, which was pushed back behind all the other orders. It wasn't until there was another problem at our table that my sister in law insisted the server get a manager. The manger came out and about 30 minutes after we all ate my wife got her burger. He offered to take 25% off our bill, which we were happy with. We were very understanding and just let everything slide. Now the next day when I looked over my bill I noticed I was charged for not only the food we ate, but the burger the next table over ate as well. This place is very unorganized and unprofessional. Don't know how a restaurant can drop off a families entire order to the wrong table and it go unnoticed for so long, especially when burgers are taking over 45 minutes to come out. I still can't get over how they just went over to the table and took the food out of there hands and then gave to us. We will NEVER go here again. I attached a copy of our bill showing we were charged for 2 hamburgers with sweet potato fries. I would at least like to be refunded for the burger we didn't even eat.
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