I called my home warranty on a Saturday night to get in the queue for a service call later in the week. I expected to be called Monday afternoon and maybe see a plumber on Tuesday or Wednesday. I was so surprised when Ashley called me Sunday and got me on the schedule for Monday morning!! Again, Brian did all the work and he did it right. Sure, they're a home warranty plumber but they operate like a real, regular, full-price plumber. Still very pleased!