Let me start off by saying the New Philly cheese steak sandwich is delicious. As far as the food goes, I give the back of the house five stars. As far as the front of the house goes , you need to seriously train your staff on customer service. It's pretty simple. Be nice, if you tell a customer you're going to do something, do it. And if you can't resolve the situation get a manager, don't get frustrated with the customer. I spoke with David today and he finally resolved my issue, but the last few times I've dealt with certain people from Metro , they've left me debating whether or not I want to be treated like crap to get some good pizza.