From a vendor's perspective: (and we are a licensed, bonded, and insured company) This is a horrible sham of a company. If you are looking to grow your business, this is NOT the way to do it. They do not give you contact information for the leads. You have to call their automated system to be connected with the customer. Almost ALL the time the system either doesn't work, or the customer isn't serious about having the work done (just looking for a free estimate over the phone, etc.). And guess what? You get charged for ALL these leads, regardless.
I was with them when they were Service Magic years ago and decided to discontinue service when the leads weren't panning out. They called me recently to give them another try, and I regrettably agreed. I received 10-15 leads from them and NOT ONE turned into an actual job. I cancelled their service and was surprised when they auto billed my card for renewal!! I called to complain, but they would not issue a refund!!!
This company is a COMPLETE WASTE of YOUR VALUABLE TIME and MONEY!!