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  • THE WORST!!! Can I give this company ZERO stars? IN a hurry and almost completely out of gas. Had I not been that low, I would have left halfway through this experience. Not an option so I powered through. 1st, the machine at pump only takes debit and I didn't notice because it's not well posted and I swiped my regular visa. It took forever to get their ridiculous system to cancel and then start a new transaction. Then I swiped my debit card and was notified of the .35 charge for the transaction- sigh - really? Ok, I desperately needed gas and I needed to get to work so I accepted the charge. Then I went to grab pump and there wasn't anything there. I looked around to see if I missed the "closed" sign - nope -- the yellow out of service bag - again, nothing! I got back in the car and pulled forward to the next pump, which was empty (probably because this is such a crappy gas station). This time I couldn't get their computer system to even let me indicate I wanted to pay via debit at the pump - I was never able to swipe my card so I had to go into the station. Talk about zero customer service- I explained to the cashier that there was no nozzle/hose at the pump--her response "really?" I went on to say how inconvenient their system was and twice I told her that if I wasn't on empty, I would have gone elsewhere. At no time did she apologize. I really don't usually complain, I just take my business elsewhere but this place was so ridiculous and this was such an aggravating experience that everyone should be warned. I never use my debit at a gas station because my credit card was compromised at a gas station. Had I used a debit card, my checking account would have been drained. With my credit card I was able to dispute charges, file a report and my card was refunded. With a checking account, it takes much longer to get your funds back, in fact my bank told me to never use a debit card at the gas pump because of the frequency of fraud. Shame on this Arco station for refusing credit cards and putting people's checking accounts at risk. Skimmers are notorious at gas stations, if my bank knows this, the gas stations most certainly know it too. I will never go back to this Shithole Arco station --frankly, they give Arco stations a bad name. I will avoid Arco whenever possible after this experience.
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