Matt was hired to visit our home every other day to make sure our two cats had food and water and clean out the litter boxes while we were away on vacation for 3 weeks. We had used him once before and things had seemed to go okay. I had my brother check on my house and cats from time to time as well as Matt. Unfortunately my brother was on a trip for a week and a half in the middle of our vacation. When he returned he found that the cats were without food and water. This is despite the fact they had multiple water bowls and an auto waterer and an auto feeder; they should have had enough food and water to last a week. My husband called Matt immediately about this and he had no explanation for why they were out of food and water. He offered to make an extra trip to check on them but did not offer an apology. There was also cat litter tracked all over the floor. I placed a vacuum cleaner by each of two cat litter boxes for easy clean up of messes but apparently they were never used. When my husband returned home our garage stunk and it took him a couple of weeks to figure out why. 3 open bags of cat litter scoopings were dumped in our recycling can instead of the garbage. The lack of clean up and the inappropriate disposal of litter box scoopings are forgivable. The lack of food and water can never be forgiven.
Edit:
No, I'm not a competitor but a consumer. I'm a consultant in financial services. The only pets we take care of are our own.