This was quite the experience. I can't believe this restaurant is operating like this with this high of a rating. No one acknowledged us for a while when we walked in. We were initially seated at a table with a very dirty table cloth. Not given any information about how to deal with the menu upon seating, and after about 10 minutes of trying to figure it out our waitress finally came to talk to us and minimally explained. No water was given to us at the table until asked for about 30 minutes into the sitting. No wasabi or ginger were given. We had to ask for absolutely everything, it felt like everything possible that could go poorly or wrong did. Our waitress never once asked us how we were doing or how the food was. (Not very good, it was dry and the sauces tasted watered down) the amount of pepper in some of the dishes were astonishing and could not be made without it. Last call for the kitchen was at 9:30pm on a Wednesday.. We were given dirty spoons for our soup and had to go a grab a clean one ourselves. Overall this was an extremely frustrating and horrible experience. I high recommend that you do not eat here as it is very clear that the standards of service and management are very very low. Not to mention the hostesses apparel, it did not seem to be appropriate not only based off of what every other employees In the restaurant were wearing but also off of the image the restaurant was trying to portray. I will not be returning after this experience.