The service was so bad and unorganized I don't know where to start. I ordered online at 12 and at 12:50 when I got there, they hadn't even looked at it. A woman was standing there who had ordered at 10:30 for 12:00. It got so bad that several people left without their food after already paying because they had to go back to work. They are so busy with the people in the salad bar line that everyone else gets shoved to the side. I understand it is lunch hour downtown, however all restaurants are busy at this time downtown and I have never seen this type of chaos anywhere else.