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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was recently searching for a new primary care physician and was referred to Total Wellness by two different people so I had high expectations for my visit. I scheduled my appointment but then come day of, I arrived and was informed that the doctor was exposed to something and had to cancel all her appointments. I was completely content with that as I understand things happen outside of their control so we rescheduled for 2 weeks from then. During that initial visit I got a feeling of unprofessionalism in the way the staff spoke to me and each other but I brushed it off and left. The morning of my next visit I called to confirm my appointment since I didn't receive a confirmation call only to find out that my appointment hadn't been reschedule after all. The receptionist said I could come anyway which was kind so I headed down. When I walked in I waited in a short line to check in then began filling out my new patient paperwork in the sitting room. While I was completing the forms I couldn't help but listen to the TV that was set to a channel equivalent to Star magazine with its celebrity gossip and inappropriate banter about cheating spouses and other mind numbing topics. After filling out the paperwork I waited for 2 hours before I finally had to leave without getting seen to make it to another appointment. I understand how busy doctors are but not once did any staff member apologize for the long wait time to me or any other one of the 10-15 patients who waited an equal or greater amount of time than myself. Even a small gesture like this can make the world of difference in my experience. Upon leaving I called to let them know I wouldn't be able to wait any longer. When asked if I wanted to reschedule I said no and mentioned that I was disappointed with their customer service thus far. Their response was an indifferent "okay, bye." My search for a family doctor continues, but I certainly do not recommend visiting Total Wellness.
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