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| - Horrible experience. I've reached out to the owner via email, as well as calling a couple times, and have yet to hear back from them. I was able to speak to the manager, but there has been no follow up regarding my complaint. I brought in our two 6 month old schnoodles 2 weeks ago.
I'll start with the positive. The very young lady at the front desk was very pleasant. She called with a 30 minute notice before they were ready.
That's about it. My issue was with the service I paid for. They came highly recommended by friends of ours, but we did not have the same experience.
We've religiously taken our dogs to the vet every 4 weeks since they were born. The vet never had any concerns with their hair being matted and suggested we groom them at six months and after being spayed and neutered. This would have been exactly then.
The pleasant young lady at the front desk insisted that one of them had matted hair and would need to have a short cut. I was concerned because schnoodles are naturally medium to longer haired and our vet had not expressed any concerns, but said if that was what she needed ok, but no beard on her. We loved their look but it just needed to be trimmed and not covering their eyes. Both had eyebrows, which we discussed with the receptionist, but were cut uneven on both dogs. The boy looked like he had a military cut on his head.
Also, we paid an up charge for dental cleaning. While I have no record to verify if it was or was not done, I can tell you their breath certainly did not smell as though the teeth had been cleaned.
This was their first grooming and will probably take awhile to correct the horrible job that was done. I tipped since I had to pay before they brought the dogs out. I can assure you that wouldn't have happened if I'd seen them first. In fact, if I wasn't in such shock I would have asked for a refund.
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