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  • We decided to go through the railroad for our sons 3rd birthday(his first birthday party)... well, it was a disaster. First of all, our hostess was MIA the whole party. Second of all, (and most importantly) the train was "derailed" for our whole time for our party. MIND YOU, this is the reason we booked the party there. The train was fixed... 15 minutes AFTER our party time. Our party got one ride on it... some of our guests, mind you. I'm very disappointed also to say, that the Farris wheel loaded some of our party... for my HUSBAND to hold the wheel in place so they could UNLOAD OUR GUESTS. Never got to ride it. The supervisor then, came over and mention that we will be "compensated" for the issues. Then also proceeded to tell us that the reason that we didn't get our hostess for the party, was because one of his employees decided to leave at 2. (Our party was from 1-3) we paid for the whole party area to make sure to accommodate our families. Then at check out, they told us that al they could do was 15% off "because we got our train ride" SUCH BULL. We got one ride, AFTER OUR PARTY TIME-most or our party goers were gone. My husband asked for more of a discount because of the inconveniences and issues. They refused. I'm very disappointed. My sons first birthday party was a disaster. I am very disappointed with how they held things and how unprofessional they were about their issues. OH AND NOT TO MENTION, the lakes were drained... we were never informed until the day before. Dead fish laying in the pond(WHERE WE SAT NEXT TO EAT) I'm not the type to typically complain, because i do know things happen.... I'm very upset and disappointed and feel as though it could have been held much better than it was.
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