| rev:text
| - Never again. Let me repeat, never again.
The primary reason I used to visit this store was to fill medical prescriptions. Due to their repeated inability and ineptness in fulfilling simple requests, I cannot continue to patronize this store.
Walking into the store, you are given the stink-eye by a minimum wage security guard, which automatically gives you as a customer the warm and fuzzy "guilty-until-proven guilty" feeling a shoplifter would get, which is what this store assumes everyone is based upon their decision to lock up the mouthwash and shampoo.
The pharmacy seems to be staffed by high school interns. They have no concept of customer service, nor do they display any attention to detail, which is quite frankly frightening in a pharmacy. I really think my chihuahua would make a better pharmacist than the people who work here - my chihuahua lick you to death before you got your prescriptions, but at least you'd get greeted when you approach the counter, and you'd get what you ask for.
The first mishap was when my wife and I changed prescription insurance providers. i handed wanna-be pharmacist #1 my new insurance card. After spending about 5 minutes staring into a computer screen behind the counter, he assured me that they had my insurance information in the computer. I then returned in the following days to fill a prescription, trusting in what wanna-be pharmacist #1 had told me in the days prior. When I went to check out the bill came to over $300, which I chalked up "maybe I have to meet a deductible before the coverage kicks in." Upon further research, we discovered that wanna-be pharmacist #1 had NOT updated my insurance information and had run the numerous prescriptions I filled under my old insurance.
The latest of many "adventures" involved my wife calling in a prescription refill. We stopped to pick it up on the way home from work, only to be told when we arrived that the insurance won't cover the refill until tomorrow. Again, she CALLED and SPOKE to one of them to refill the prescription before showing up. I guess it's too much to ask to TELL someone you're speaking to on the phone that they need to wait a day for the insurance to work before coming into a ghetto pharmacy to not pick up a prescription. But hey, at least wanna-be pharmacist #2 behind the counter was dressed like a stripper, which gave me and my wife some comic relief for the moment.
We then returned the following day to (again) pick up the prescription we called to have refilled 2 days prior. We were first told by wanna-be pharmacist #3 that there weren't any prescriptions waiting for us. After searching around for a few minutes, they "found" my wife's prescription refill, but it would take 10 minutes to be ready. Yes, the prescription that we tried to pick up yesterday would need another 10 minutes to be prepared. Hence, I am now here, writing this review.
Never, ever again.
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