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| - So 23 days later I receive this Yelp "Compliment" from Lorenzo's, disputing my review:
"Mam . We have a order everry night to the casino poker room at 4 am and the driver was gonna be late delivering that order . So when he came back at the shop it was 3:45 I think your timing was really wrong . But we are sorry for any misbehaviour . As what we say the customer always right"
I have the call history recorded in my phone, it's clear as day what time I was called, and what time I returned those calls (well before 3:45 a.m.). I also really appreciate the psuedo-apology for 'misbehaviour', when in fact, their driver swore at me in a voicemail message. The customer's always right? Even when you tell them to f*** off? Class acts.
My Original Review:
Worst service ever. Ordered online through skipthedishes tonight, and were quoted a delivery time of 3:15 (an hour after the order was placed). No problem, we're up. Miss the apartment buzzer and the driver's call by four minutes (at 3:03 am). Call back at 3:07, and am told by the driver that he's already back at the shop (pretty impossible to get from inglewood to 17th in four minutes...). Call the shop to let them know how rude the driver was, and the person answering the phone proceeds to argue that they tried to deliver over 15 minutes ago (impossible, it's now 3:10, so my first missed call was now 7 minutes prior), but could send the pizza again if we really want. Having now been treated like complete garbage by two different people, I tell him he can keep his pizza. I then check my voicemail to find a profanity-laden message from the driver (again, left 7 minutes ago). I'm really not the type to leave negative reviews (there's enough negativity out there), but I'm completely shocked at the complete lack of professionalism from Lorenzo's. It's one of the few decent pizza joints open late, but I'd rather eat lousy Pizza 73 than be yelled/sworn at by their staff.
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