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| - Being a Vegas resident I have heard a ton of positive about SmashBurger. Before I continue this review, I need to throw out the disclaimer that I have difficulty ripping friendly people. SmashBurger was very friendly.
Experience starts by walking into an utterly confusing design with no one behind the counter, no one to be found. I stare at the menu plastered above the cash register for 3 whole minutes before the girl working the counter arrives. I have no idea that everything is a la carte, I am college educated, and I am betting this is not a reflection of my intelligence.
The girl working the counter (no name tag) is incredibly friendly, and apparently quite stressed over the very limited supply of customers in the restaurant. I order "The Classic Combo" and am quickly informed that no such item exists in SmashBurger. Obviously the girl working here has limited fast food experience because she proceeds to ask me item by item what I want. We narrow it down, after some discussion, to a hamburger, fries, a drink. Add chili.. what the hell. I just drove 309 miles, lets splurge!! Price is circa $10.50. A bit stiff, but hey if the food is good, no biggy...
I get a plastic cup (noteworthy because this is the machine washable style, not the to go style) then take my seat at a table covered in filth. This is the cleanest table I could find, however. I am certainly not ADD, but I made 3 trips to the soda dispenser to wet napkins with water to wipe down the table. I am being watched by employees the entire time.
Food arrives: Burger looks pretty friggen awesome! Chili is in a cup, coated in cheese. No fries. Long story short, she did not add fries to my order, extra $2.18. Meal grand total now circa $13. A bit high for a hamburger. You aren't Ruth Chris. After more discussion, I get fries ordered, they show up about 5 minutes later.
The food:
Chili: I love chili. It will be the death of me. This chili was very watery (I know, I should not have eaten it. Everything in the last paragraph is my fault) and as the copious amounts of cheese melted it became very greasy. I added a spoonful of chili to my hamburger and sampled the chili a few times until I realized my GI tract was preparing for war with me.
Hamburger: Excellent flavor. Good job here. Hard to mess this up, however, and not worth $10. With the fluid drained chili that I put on it, it was pretty solid. I may actually crave this item.
Better late than never French Fries: Stiff, stale, no flavor. I tried to dip them in chili for flavor, but it was watery to the point that they only came out brown, no real meat to them. Doused in ketchup and salt, slightly tolerable. Will not take this add on next time.
Service: Very friendly. The flighty girl working the counter was also apparently the server and expeditor. Maybe they were short staffed today. If not, horrible business plan. When she is trying to get food out and to tables, people ordering are waiting. Likewise, when I can clearly see my food is ready and I am starving, I am waiting for an indecisive idiot to order. This DOES NOT WORK!
Will I be back? Probably not. Do I hate them and would I steer you away? Not really. They have decent food but.... they lack value and need operational help. In the end, the only thing SmashBurger smashed was my colon. My fault for eating the chili!
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