Horrible customer service! I purchased my wife's wedding ring here a couple of years ago and brought her ring in after the birth of our child to be resized and cleaned on Friday. They informed me the ring would be ready for pick up in a couple days. I called on Sunday to check the status of the ring and they said it was ready for pick up. I went on Monday to pick up the ring at 6pm and they told me part of the ring had failed inspection and needed to be polished and would take 20min. Why do you call and say something is ready when it is in fact not. My wife had to wait for 30 min in the car with our screaming exhausted newborn baby while I waited for the ring to be finished. Still waiting as I write this....