OK...let me start but saying the desk staff is very nice and friendly. If I could give THEM 5 stars I would. That being said the regular rooms are TINY! The hallways smell musty. They don't have bottled water in the rooms and there are no vending machines to buy any, so needless to say I am very thirsty. We needed an emergency Coke for my husband who is a diabetic but had to go thru the restaurant. Not the end of the world but not convenient.
Here's where it all went south... my husband made the reservation for Valentine's day and a dinner reservation thru the hotel, at Or, The Whale. The hotel neglected to tell him it was prix fixe menu. There was NOTHING that I could order. Pasta was on the 5 course prix fixe menu and I asked if I could have it in the 3 course menu but that was not doable so they allowed us to order off the bar menu but moved us from our dining room table to the bar counter so I could order fish and chips and a salad! It was crazy!
I will say that the manager and server were friendly and helpful. It was not the Valentine's dinner I expected but it's more about who you're with.
Won't be staying here again.