| rev:text
| - Great resort, location, grounds, clean, well groomed and looked after. Bit far out however not too bad but surprisingly busy roads all the time.
Front desk
Took quite a while to check in and out as they were busy but across room 2 people on concierge desk doing nothing, seems they should be helping out at peak times.
We asked for a late checkout at 3pm so could have lunch and a massage but were told they were fully booked so could only do 1:30, but if we wanted to pay for a half day we could stay until 5pm I think, how can that be possible if fully booked, seemed like a con? We checked out at 1:30 and skipped massage and ate elsewhere.
Poor signs so difficult to find your way around especially at night and we have quite good sense of direction. Slightly annoying when walking to/from our room we were always coming across staff racing around on golf carts, the path ways should be wider.
Room 1113 was really nice but dated, spacious and well laid out, we had requested an extra fridge so we could keep plenty of water and snacks cold and that worked out very well. Comfortable bed, nice balcony and view and quiet away from pool and on top floor, cost extra but well worth it. Bathroom was great although water pressure in shower was poor. Nice towels, although we had requested extras that weren't there. Old coffee machine that needed replacing as stale taste.
Housekeeping was good but didn't replenish used toiletries nor did they empty / clean ice bucket and balcony window was left unlocked one day.
The Spa was difficult to find, dated with no hot tub but massage was reasonable, not up to what we would expect of a four season resort and spa?? Gym was OK, bit small with limited number of old machines with small TV's with very limited channels but clean and well looked after.
Tennis worked out great each morning, nice courts although a bit sandy. The local pro was teaching kids on other court and he seemed really nice.
We didn't use any of the dining facilities but as breakfast was included in our package chose to have that delivered to our room so we had flexibility with schedule after playing tennis. This worked out great with eating on our balcony although the food was rather mediocre. The server who was Czech was super nice and helpful and noticed we didn't have any toast (seriously we had to ask for toast with our eggs for breakfast) so offered and went to get some for us, next day we explicitly asked for it.
The staff were all very helpful and friendly, whatever we asked for was done very promptly and even when we left something in the car we needed they went and brought it back for us straight away. But we did have to make more requests than should have been necessary and several time calls got diverted to concierge to follow up with other departments.
Surprisingly quite a lot of kids and not really well behaved, maybe because this was a school break and we were unlucky, didn't expect this in such a resort.
Nice to have rooms distributed around with guest laundry and more importantly ice machines.
Great location to get easy access to McDowell Sonoran reserve, we did Toms Thumb loop trail of about 12 miles which was great. Next morning after tennis with some time to kill before checking out we did pinnacle peak trail straight from the hotel which wasn't so good and real busy but some exercise better than sitting by the pool with screaming kids.
WIFI was poor most everywhere, just real slow so trying to share pictures with friends about the amazing place we were staying at was tedious at best. When we mentioned this at checkout we were told that in that case we should have paid extra for the premium service, seriously we didn't want to run real time video conferencing just share some pictures on facebook so at $$$$ a night we have to pay extra for useable WIFI, unacceptable virtually anywhere let along in USA.
Value for money very poor, after the room valet parking and most things were excessively expensive.
Overall it doesn't live up to the 4 seasons standard and while we could live with the dated facilities to have the nice room and service but not at this price point, next time on similar trip we will stay elsewhere.
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