I'm disappointed that I actually have to leave a bad review, but I'm also disappointed I had to pay 90$ (because I left a 20% tip) for simple Dutch braids!!
I made an appointment to get Dutch braids at this salon and they informed me it would be 30 for coming in and getting the braids. I have curly hair and after reading up on braids and curly hair I asked them if it would be better if my hair was wet for braiding. They said it was up to me. I called back and decided to change the appt to a wash and braid wet. The girl on the phone said it would be 45 for the wash and braid.
I get there and the girl that was suppose to braid my hair had called out, which was fine because they had figured out another girl. After my wash they sit me down and say they are going to give me a blow out?? This confused me because I never asked for a blow out. I asked for my hair to be braided wet. So I asked the stylist is it better to get your hair braided dry and blown out..she didn't know. Then they move me to another girl to braid my hair. That same stylist asked this girl braiding my hair which is better for braids dry or wet. She said wet, which is what I asked for!! I get to the counter and they charged me for the blow out 45! And for the braid 30! Why should I have to pay for a blow out that I didn't want in the first place? Not to mention when I left I immediately had pieces coming out of my braids because they had decided to give me a blowout before braiding my hair!
So I called them to talk to a manager to get this pricing figured out and they said they didn't have a manager there, but they could call her. I never got to speak to a manager, just the receptionist, who said nothing about fixing the cost except that I could come in and get the braids redone. So I thought I would at least take that..when I went back NOBODY addressed me! I literally sat there for 25 minutes with no one telling me anything or looking my way.
Maybe I shouldn't have tipped 20%? Overall I'm so upset I paid 90$ for dutch braids that were frizzed out!!!!