First off, I am always a supporter of local businesses so I was excited to give this place a try! The process to book the room (The Ventriloquist) was completely hassle free and there was absolutely no wait. They are very true to your appointment time. I would suggest to arrive about 10 mins earlier to complete some short waivers. The waiting room was nicely decorated and had a eerie feel to it, which is perfect for the theme. My only complaint is that there is no place to sit, but the wait was short so it did not matter. We were allowed 1 hour to escape the room and unlimited hints. The puzzles in the room were clever but not too difficult to solve. Our group had two adults and two kids ages 12 and 10. The room can get stuffy after moving around a lot so I suggest you leave your coats in the lockers they provide. Although we did not escape the room, the experience was great and we can not wait to return!