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  • Bad Attitude.....don't understand how to treat a customer. Purchased a new Trek for my 15 year old, within two weeks we severely damaged the bike ( came off our rack on highway) and we brought the bike back to them to see if they could repair, or to purchase another one. All they wanted to do was get rid of us, told us our VISA would cover the damage and they would then order us a new bike. Wrong. I contacted VISA, and most banks don't offer coverage for a Bike that is damaged by the owner. Another rep in the store told me my Auto insurance would cover the bike...WRONG. That was on top of laughing that they bike was only a lower-end Trek. They would not even look at my bike for repairs, were only interested in getting me out of the door quickly and order a new one with non-existent insurance money. I took the bike to Landis Cyclery in Scottsdale. They were empathetic about damaging a new bike, put the bike on their repair rack, and immediately determined that the frame was straight and all the bike needed was new wheels and seat. This just topped off the day when I came in earlier to Bicycle Ranch and purchased some Pedal Grips, only to have the rep tell me Pedal Grips were a disaster and really "old school" even though they sell them) If you don't sleep with Lycra on, want quality service and treated decently - stay away. I have written I believe one review in my life, but Bicycle Ranch's terrible treatment warranted this post.
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