12/31/13 Edit number 2
So finally received the last rebate from Energy company promised by Sal at Sals Heating an Cooling. Sometimes things fall thru cracks not because of owner because of staff not doing there job. My initial review sparked the interest of Sal wanting to correct something he was unaware of. The fixed the issue on there end and with a new employee helping with rebates she was on top of everything. Now is over a year way to long to wait yes. I think now they have the reliable support staff so things don't fall thru cracks. To Sal and your staff happy new year and thank you for fixing this issue and the furnace and AC work great.
9/9/13 Edit
After numerous emails sometimes you should just pick up phone and cal the person in charge. I was talking to employee and emailing her thinking things were getting taking care of. She is no longer there probably for good reason. Sal called me directly and asked me to call him back after seeing my review. This is guy who cares about his company and the effect negative employees can have on it. My rebate problem will be taken care of this time not cause of derelict of duty of previous employee. My initial rating of Sals would of been a 5 if everything would of went smoothly. I am now going to upgrade this rating to 3 based on owner taking his time out to take care of the problem. I will upgrade it to a 4 after I see some results which I will report on here.
The salesman came in and did his job sold me and made me feel like I was getting a better deal and product. Allot of what he was selling was in rebates from gas and electric company base on the up sold units we purchased. I am still waiting for the rebates over year later. I have talked to Power Company and they said we did not qualify. I have the quote and emails from SALS saying don't worry we will take care of it. LIES they don't return my phone calls or emails. I have one years worth of emails and the original quote. The product works fine, the installers never showed my girlfriend how to work control panel fine. I did ask them to leave the furnace and central air unit I was going to recycle it but they took that as well. Little things add up. My advice would be make sure with your power company your unit is qualified for rebate. The do carry some good product highly recommended consumer reports furnace and AC units.