Long story short, today was my final straw with this location even though it is closest to my work and has a convenient drive thru. I always place my order online so I can pick it up quickly and not once has it been quick in the year that I have been coming to this location. For example, today it took me 20 minutes and 2 times through the drive thru just to get my sandwich that was ready for pick up 10 minutes prior to my arrival. I have even tried going inside when I have more time and the service is extremely slow. It has never been packed or even busy, they just disappear in the back and try to make up for it with extreme kindness and smiles EVERY TIME. Very frustrating when I give them the benefit of doubt for a whole year, and nothing ever changes except it gets worse.