We were assigned Old West by our Warranty company. They showed up as scheduled, performed the diagnosis and then did not send the report to the warranty company. 1 week went by, including Labor Day Weekend at 108 degrees, only to find the report was still not sent to the warranty company to get the order completed. Meantime, second AC unit went out and we have no cooling at all. My calls to Old West end up in a Twilight Zone call loop where you cannot leave a VM - try it...I am not kidding. I've asked our warranty company to cancel. Strange thing is, we cautioned the warranty company about Old West before they assigned them. If you are assigned these guys - don't bother. Steve is a nice guy, but your time is best spent with another company.