To be fair I love their products and customer service. One thing I don't appreciate is when baristas take it upon themselves to tip themselves when a customer is paying with cash. The first two times this happened, I assumed her short changing me was an honest mistake. But the third visit happened and I was short changed another dollar. Before I could even say anything, the driver of the vehicle I was in pulled off. If this is another honest mistake, better train your cashiers basic math because the prices aren't that difficult to figure out. Do what's right and always give back the change that is owed to the customer. Do not assume they are okay with tipping. Never going to this place again. I'd rather spend my money at the location a few miles up the street.