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  • I was very disappointed with the customer service from the server to the owner which really surprised me, what a BITCH! I ordered a western omelet with hash browns crispy and when I got the omelet there was no cheese in it. The hash browns were barely cooked. In addition, we wanted coffee refills and no one ever came back to ask us!! When I inquired about the no cheese the server told me no it doesn't come with it, and when I asked the owner she said that that isn't the correct way western omelets traditionally are served! She argued with me about the history of the western omelet instead she should have been more focused on her customers being happy, especially since we I told her it was our first time there and we were excited to try her food Quite honestly, I don't look for a class lesson when I go out to eat I just want good food and good customer service, I got neither today! The correct thing for the server and the half wit owner would have been to say, " sorry sir but I would be happy to redo your omelet with cheese and make u another order of hash browns and make sure they are crispy". But guess what none of that happened! I have cooked in restaurant my whole life and I have never heard of any omelet not coming with some type of cheese and even if she was correct in her history, she definitely failed me at her customer service skills. In addition, when paying for my food I was told that they only take cash so I had to go out and get cash to pay for this horrible experience and that didn't sit well with me, I almost said screwed it, but my conscience said don't do it, so I went back and paid my bill. Long story short, if you want good customer service and u want good food I would recommend going to Denny's or Bob Evans. Oh yeah one more thing, if no stars were a choice I would have put none!!!
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