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  • Would you look at that. A collective 2 STARS for this location. I get to be part of the unsatisfied collective group of patrons irritated by this location. So we had a mechanical failure with a piece of equipment and needed to rent one from Home Depot. My crew is on the west side of town and we are on the side of town. We don't have any problems with the Eastside Home Depot's excepting our money but this location has their own set of rules they must follow. We rent equipment all the time, and I'm not just saying that. We are knee-deep in their computer service with nothing but exemplary rental history. This location has decided that you must have credit card on site to rent anything so they severely inconvenienced our company by making my technicians come all the way back to the east side of town which caused our job to be delayed an entire day. We tried again the second day to rent a trencher and this time we had the company credit card on hand. We rented the equipment, got out to the job site and determined we couldn't use it due to condition of the ground so we took the trencher back and they tried to charge us a $200 fee for not cleaning it even though we didn't use it. Looks like this location needs a serious improvement in management. Hopefully Home Depot gets their stuff together if they value their customers especially contractors who spend a lot of money with them. I will be highly reconsidering my spendings with this company and I will encourage other contractors do so as well. Hopefully a loss in income will make this corporate giant reevaluate their business plan.
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