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  • Vitacost is great for buying vitamins and homeopathic remedies at a discounted rate. But if you ever need to deal with their customer service, that is another story all together. It is terrible. I ordered some yum-yum dophilus, which arrived with everything else I had ordered in a box. I gave it to my daughter. All seemed good. The next time I ordered the yum-yum dophilus, it came in a packed in freezer packs. Only then did I notice that is small letters it says to keep refrigerated. I called up to get my first order replaced, because if it was supposed to be refrigerated, it certainly lost some of its potency being stuck in a truck in the HOT Las Vegas sun. The first woman I spoke with told me that her manager would call me back, which never happened. The second time I called, I spoke to a woman, who said that the yum-yum dophilus would be fine, even though it had been on a truck in the HOT Las Vegas sun and then the HOT LA sun. And she wouldn't give me a credit or replace the initial box. So if you use vitacost.com know that you are getting discounted good and horrid customer service.
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