Most Potbelly experiences I have are great; although my mother-in-law does not particularly care for them. This time...sub-par my friends. Placed an order online and my wife went to pick up. Said there were no guests in the store and are sandwiches were not even being worked on. Then they were out of the soup for my mother-in-law around 7 pm. No biggie, we substituted but did not catch that they gave us the wrong size until we got home. By the way, they made me the wrong sandwich. You got the cookies correct though, so not a complete bust.