This place always takes forever even when you have an appointment; a dip should not take two hours. Every time I've been here it's such a process. Their chairs in the nail area are really uncomfortable, you feel like your going to fall off. Overall it's really mediocre and would suggest other places. This place is right around the corner from my house so it's more about convenience than anything. The top coat of my dip started to peel after three days and they don't clean your cuticles up. I do have to say the front desk lady is super nice though!