Good looking menu, decent burgers, horrible concept.
I walk in. I'm greeted and escorted to a counter where I place my order. Had there been a line, I guess I would have been escorted to the back of the line? I'm handed a menu and given the run down as to "how this works" (place order, cashier gives you table assignment and then from there a server takes over and it's "full service"). I walk up to cashier who answers any questions I have about the menu. I would imagine that if it had been busy, this system would cause quite a back up.
After I place my order, I get my drink. 2 stars for having the best soda fountain around (Maine Root). I go to assigned table. Server brings food.
I ordered the burger that has chili and Fritos on it (I love frito pie and can't seem to find it anywhere). It was pretty good but overlooked. Everyone else liked their burgers but had the same issue. We also got the green chile fried and they were good but overpriced. Those buns tho...yum! Excellent! Even the gluten-free bun was good. (I hear they sell the day old buns).
Server brings check and offers to refill drinks...from self serve fountain. My only interaction with our server is food drop off and check drop off. What exactly am I tipping for? On the plus side, most of the employees are super friendly and people working seem happy so it makes for a nice atmosphere.