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| - We have used First Choice Trees for 4 years. They have trimmed our palms, pines, mulberry, and ash. In the past we have had excellent service. Ro always paid attention to detail, gave us a great rate, and made sure her guys did quality work. Ro would make sure we were scheduled ahead of time every year for our palm tree service. June is a busy time of year at First Choice for palms. If our palms seed, and fall in our pool we get algae, so it is important to us to make sure we are scheduled way ahead of time. Most importantly in my eyes, Ro always listened to our concerns about not cutting anything back with a birds nest attached to a branch or a frond. We have tons of birds in our neighborhood.
This year we are very disappointed. I made an appointment back in December or January to have our palms cut June 20th. I made the appointment because their office contacted me. A week before the appointment I called to confirm the date and time, and I was told we didn't have an appointment, and the soonest we could get in would be July 28th. I questioned why our appointment had been canceled, and I was informed they were using a new scheduling system. I asked if I could talk with Ro, and I was told she no longer worked for the company. The receptionist informed me a representative would contact me for an estimate. I explained we had paid $250 every year in the past. She told me a representative would need to come out, and give me a new estimate. I then received an email with an estimate of $337. When I emailed back informing Mike that we have always paid $250 he said they would no longer be able to honor those rates. He had to take into consideration how long the guys were working on the trees. If anything the trees are easier to trim now because we have them maintained every year. After trying to get the price down, I agreed to pay the new fee just to get the job done. I let her know that if there was an earlier opening we would love to take it. The next day she emailed that there was an opening on June 28th. We took it because we had already had to shock our pool twice because of the seeds in the pool.
Every year we let them know to leave any fronds that have birds nests attached regardless of what they look like. I came home to a butchered filifera palm with every nest gone, and the fronds are straight in the air. Mike came out when we called him, and he said we would have to pay another $60 to shave the top to make it look better, but we would actually have to find $250 worth of work for them to do to actually schedule an appointment. I just paid $337 to have this job done, I shouldn't have to find $250 worth of work to do in order to finish the original job that was $87 more than it has been the last 4 years.
I am overall disappointed in the entire experience. I feel as if I have been taken advantage of, and ripped off. I am devastated that the 5 oriel nests are gone. I hope they found shelter, I hope they return. None of this would have happened if Ro was still with the company. I will climb a ladder, and trim the trees myself before I call First Choice again.
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