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  • Booked a room a few weeks in advance of our trip through Expedia. Booked and paid for a King Bed Premier Level room for one night. Notice I said paid, very important. When we showed up mid evening, the clerk said "due to availability we moved you to a room with two queens" Uh no. I told her no-go, that we already paid for a certain room and that type of room was expected. She went away for a few minutes then came back and said the best she could do for a King was on the Concourse Level. Then offered to give us dinner or breakfast for free. Whatever, we'll take it. She wasn't apologetic at all, acting like it was not reasonable to expect the room we booked. Had we not already paid for it, I would have cut her some slack. The room was OK, clearly the Concourse level has not been updated since the early 80's, but was fine. A/C worked good, hallway a little noisy, but nothing earplugs couldn't handle. We took the free breakfast, and it was pretty tasty. The french toast was great. I can see giving them another chance.
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