Me and my boyfriend wanted to make note of the amazing customer service Chasen an employee of this establishment has.
We were there last night (8/5/15) after a really terrible early dinner. We got 2 Ahi Siracha and sweet potato fries with truffle sauce/dressing & 2 drinks.
We patiently waited for an hour. Wondering where the food was as others that came after us already ate and left. We made mention to a passing waiter -- but it was Chasen that actually was the most professional. He introduced himself and made sure he checked on our meals. As well as keep checking back periodically to make sure we left with a smile.
Not only did he corrected the situation. Simpathized with our situation. And went above and beyond expectations. And took it upon himself to represent the company in the most positive light. Simply saying "we don't roll like that." Implying that SkinnyFats is an establishment that does care or doesn't want anyone to feel less important as a customer.
To find this is already few and far inbetween for places in Las Vegas. This place and it's employees (Notably Chasen) -- make a place worth going to time and time again. And the amazing food is a plus!!
I hope that management will see and recogize this individual.
Hospitality + customer service + speaking to you like a fellow human = EXCELLENCE
I hope this never changes about this place as I will always refer my friends and family here!!
I will attach Chasen's photo here shortly (on the left) with my BF to the right.