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| - I just heard TQLA closed today and what a tragedy! I have been a "regular" there since the restaurant opened and I just want to go on record as saying in my opinion this was a management problem! Staff members came and went, if they weren't professional, customer oriented and team players they didn't stay long! Over the years I made a lot of friends of both staff and management! Managements philosophy seem to be that there job was to give direction to staff and interact with customers to make sure the customers experience was a positive one! I think this was proven by the fact of the number of regulars you would encounter on any given night, especially Thurs, Fri, Sat and Sunday. A group of us use would come in on Sunday, for "Sunday Funday"!
Recently, they went through some management and staff changes, and in my opinion some mistakes were made, while some deserving staff were promoted, seemed more like they were just given more duties! Every time I asked where the new manager was, was told they were gone. I never met any of the new management, was never engaged nor observed them engaging other customer!
I know from experience that the restaurant business is the hardest business to make a go in and that this time of year is doubly difficult because it is our off-season! I suggest that the failure of this establishment has more to do with the leadership or lack of, then with anything else!
I am going to seriously miss all the fine people I met both customers and staff!
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