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| - Never quite had such a negative experience with the service in any transactional setting, let alone a music venue/restaurant. There is one undeniable truth: If you don't want to be in the service industry, find another line of F'ing work. People come out to restaurants, concert venues, etc. in their spare time and on their own dime to have a good experience and not to deal with staff that have an attitude. As I'm reading all the posts here, just about every negative post mentions the poor service so there you have it.
I had basically a confrontation/come to Jesus moment with our server. He was very rude to my fiancee and me. I don't understand how you can sign up to do this job and do it with a scowl on your face (the entire time), say nothing, and be an overall gigantic self important douche. I told him he was ruining the evening for us and making the whole experience very awkward.
The manager came over and offered to change servers, letting me know this guy (Judd, idk, don't care to know what his actual name was) has actually received many compliments from other customers. My @ss, he's either blackmailing you for a job, or you're trying to tell us that actually, WE are the @sshole customers.
How about people will take their business to a place with a good atmosphere that actually enriches their weekend experience, not the opposite. I've worked in the restaurant industry, and I've also been a server. I've had customers I can't stand, but if I copped an attitude with every customer I'd probably be in jail by now, certainly fired.
Needless to say, not coming back after this. I give major props when it's due (check my review history) but I always keep it 100, and I refuse to accept this wave of pompous entitlement that customers don't matter. Too bad, actually seemed like a great venue and would have been an otherwise great evening.
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