As a first-time customer, I requested an appointment for an oil change and asked for a quote to include the use of synthetic oil. I received a quote of approximately $61 and kept the appointment which was 2 days later. I took time during my workday to drive to the appointment to be told that isn't the right amount, it will cost $77. I told him I would take my car to my regular tech who doesn't cost that much. He said, "What, he does it for free?" I don't appreciate sarcasm from service professionals and for $16, he lost a customer as well as future business referrals. The right way to have handled the experience, would have been to say "I'm sorry, I failed to provide you a correct quote to begin with when you initially scheduled the appointment. I will honor the quote this time, but please know in the future, $77 is our price." If you want customers, be honest and you will earn trust.