Now I give this location 2 stars because I usually love the service. I called as soon as they opened and asked if it was possible to get a large party platter at noon giving them two hours time. The kid that answered the phone aka Gustavo, told me "uhhhhh, ummmmmm, uhhhhh, yeah I don't think that's a possibility." I asked to speak with the manager as their service is usually amazing, but alas he was not there. Gus told me he didn't feel comfortable making them. HELLO aren't you solely a sandwich shop? I suggest that a business shouldn't have an employee who can barely speak with out saying um every other word answer your phones. Also quick suggestion, someone who can't make sandwiches that works at a SANDWICH shop should probably not open alone! Moral of the story is the location on Sunset and Marks answered my call, spoke to me like professionals and said, "absolutely no problem!" Needless to say Gustavo missed out on a fat tip and the peeps at Sunset/Marks are getting a bigger tip because they rock.