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  • I called them out for a quote to install a 8 camera security system I purchased from Costco. Ronnie gave me a quote and I setup an appointment for a Saturday morning at 9:30am. Fast forward to that Saturday and text Ronnie at 9:50 to ask if he had an ETA on his people. He wrote back and said they had to stop and pick up some cables at the office but they should be there at 10 or 10:30. Finally after 11am I text Ronnie again and canceled the install. It was unfortunate but the lack of communication just left a real sour taste in my mouth. The technician showed up at noon and said that his tools were stolen the night before out of his truck. I did have sympathy for that (which is why I gave them 2 stars instead of 1), but why not call me earlier that morning and re-schedule? Instead I wasted a day waiting for them to show up.
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