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| - My son loves this restaurant and we have been coming for years. However, over the last couple of years the service is really hit and miss, leaning more towards "miss".
We were last there a couple of weeks ago on a Saturday night.
We were seated without too long a wait. The waiter came by fairly quickly and took our orders without issue. After a bit of a lengthy wait, we noticed one of the servers (not our waiter) carrying what appeared to be our meals. He didn't seem to know where he was going and as he got closer to our table, he turned around and walked away. SEVERAL minutes later, he returned with our same meals. We all had ordered fajitas which (normally)come on a sizzling hot cast iron dish. When the meals were brought over, not only were they not sizzling, but the actual cast iron dish wasn't that hot.
Despite this we started eating our meals and were looking for our waiter to get an extra napkin as well as some salsa sauce. He didn't come anywhere near our table for the longest time. At one point we saw him nearby at 2 other tables he was serving and tried to call out, but he didn't hear and turned and went back the other way without ever having come by our table. I had to get up and go to the front of the restaurant to ask one of the hostesses to ask someone else to get me a napkin and salsa. Finally only AFTER we were finished our meal did he come by. He then acknowledged he hadn't come by for some time, which I wholeheartedly agreed and told him we were trying to get a hold of him the entire meal and he never showed up.
FYI, my family and I typically eat here at least 5-6 x per year, probably for almost 10 years now. Probably just an oversight this time but we've had too many bad service experiences here recently and finally decided, with my son's consent, to stop coming here. I even found another Mexican restaurant not too far away which has great reviews. .
I only gave this review 3 stars based on the previous good experiences I've had over the years. If it was just based on this experience, it probably would have been a 1 or a 2.
Despite the recent bad service, I do like the food at Lone Star and certainly hope they can work a little harder on better training their wait staff.
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