Where do I start with this Ulta Beauty. I arrive about two minutes before this location opens on a Saturday note:they open at 10:00am Monday-Saturday and 11:00 Sunday's. There was about 5-6 of us waiting to enter. The doors opened at 10:01 and the employee unlocked the door, held it for one of u, walked away never once greeted anyone! As we enter there was also 1 girl standing at the register who also never offers a greeting, matter of fact so was looking away and down almost like to avoid us!
Now that am in the store, I come in for 1 thing and realize just how shy the shelves look with certain products and of course they do not have what I am looking for. I proceed to the register to ask if they have this item in stock. I stand and wait a few minutes but realize folks are getting in line so I figured I would browse the store but stay in eye shot. A few minutes go by and I realize the line is clear so I ask any updatesThe girl tells me " I think they are still looking" I walk away to keep looking myself or at least with hopes that I can find a trustee employee who has enough knowledge to tell me something that compare to what I am looking for. Staff at this location avoid you like a plague! I find one person who was very willing to help out on the high end products side of the store. I was very thankful for her help. She checked for what I was looking for and informed me they are phasing our this particular brand of product.
At checkout time still without the product I need...the girls informs with me at that time they do not have the item I was looking. Never once does she offer to order it or even see if another store has it in stock. This is the second time in 2 months that I came to this store and they do not have an item(s) on hand.
Ulta Beauty is a huge enough business for them to fix the issues at this location. Service...horrible, supply and demand...horrible, cleanliness...horrible! Upper management please look into this store as I firmly believe as above so below...clean house and get folks in that truly care about your BRAND!