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| - 5 Stars for Jose and his exceptional customer service skills.
3 stars for BB.
I was not a regular shopper at BB. I went there b/c I could never get help at Fry's, or when I did get help, the people I spoke with, concerning phones/ bluetooth/ etc, were not really knowledgable. I went to this BB and had a much better experience in the customer service area of my trip.
They, unfortunately, have a small selection of bluetooth stereo headphones that are flexible, such as the LG Tone Pro, but apparently everyone else suffers the same issue of lack of selection.
My LG Tone were great for a while, then "known issues" started popping up, and frequently enough to warrant a return on my part. I upgraded to the LG Tone Pro and again, the same issues, but more frequently. I traded straight across for another Pro model believing that perhaps I simply bought a lemon. NOPE! Once again, the same issues that make this product basically worthless as a bluetooth headset.
I went back in and wanted to get the brand new LG Tone Ultra, seeing reviews that these known issues had almost completely been taken care of (2 weeks later, more reviews say they haven't.) They did not have them in stock, nor were they available on the BB website. There was not a single item available nationwide at this time.
When the CS clerk told me that I could only get a store credit for the $70 I spent on what was a horrible product, I had to take some time to breathe and count. I gave you my hard-earned money and you won't give it back? Then, fortunately for all involved, Jose, an ASM or SM, popped in and listened to what I wanted. I said, "I just want something that works, and you don't have it." He took the time, (about 30 minutes total) to find the product that they had in stock that would work for me.
Jose ended up deeply discounting their most expensive BT headset to get me out with something that actually works! I paid no extra toward the far superior brand/model that I have on my neck now, the Bluebuds X.
I am Very grateful to Jose for bending over backwards to get me into a product that works for me 100%. He did this because he had no choice in the matter to give me my money back, it was literally out of his hands and corporate policy removed that option from him completely.
I am happy with my experience in store, not so much with the corporate policies that refused to return my money to me.
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