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  • I went to the grand opening of this brand new Samsung Galaxy Studio location here in Las Vegas, Nevada on September 28, 2017 and it wasn't bad but here are my issues with this location. 1. This store doesn't have a phone number!!! How in the world can you have a flagship store and no way to contact it? When you go to the Samsung website and look under the Galaxy Studio locations you will see the phone number for this location (click on directions) gives the number to the Caesar's Palace reservations department -(https://www.samsung.com/us/galaxy-studios/). When I called the number I was transferred from reservations to their regular customer service department but Caesar's Palace doesn't have a phone number for this store...because they don't have a landline. That's just embarrassing especially when Samsung wants to be considered on Apple's level, at least all their stores have phone numbers. 2. It's fairly small, I would say it's smaller or about the same size as a gas station or convenience store! This store has a few walls but many station so along with the overall size of the store it makes for a very cramped experience. 3. It's located on the strip (street side) right in front of the Caesar's Palace Casino so it's great for tourist walking by but it's a hassle for locals or anyone with a car. You have to park in Caesar's Palace parking which is in the very back of the casino, then walk all the way through the casino and then out to the street to reach this store. 4. This store doesn't have it's own website section for updates or at least a Facebook page for this location like they do for their New York City location. I went to the store today (October 3, 2017) to do the Samsung Galaxy Note 8 experience trial or buy it outright but the store was closed and the security guard in front of the store didn't even know why! I asked when will it re-open and the security guard said she doesn't know plus no information was posted on the door...come on Samsung! One positive, the store is open 7 days a week from 10am to 9pm...when they're open!
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