| rev:text
| - I'm not sure what would happen if there was a very urgent emergency, but we did have a 90 minute wait with a cat suffering from a blocked urethra, a condition that can be fatal if left too long. I will assume that, had our cat been unconscious, we'd not have needed to wait, but I can't speak to that.
In terms of longer-term care, they are extremely expensive compared to more local vets. They are also extremely busy. With a 9:15 am appointment to speak to a surgeon prior to checking out our pet, we had a 45 minute wait just to get into the consultation room, and then another 15 minute wait for the actual consult.
The reception staff are very busy, and are not as up-front about costs as they could be. I also feel like once you've paid your (very high) bill, you are suddenly a low priority. I'm definitely not saying that they treat pets like this, I'm just talking about the owners. I feel like one particular situation we faced today with our billing could have been handled better. Telling us that "you didn't ask" about a cost that had been vaguely hinted at previously is not really very impressive, and borders on misleading and misrepresentation. Having a snobby attitude about it is how you get mediocre reviews of Yelp, by the way.
Basically, once we made it clear that we were taking our pet to a different vet, I feel like the quality of OUR care as customers dropped considerably.
However, I think it's safe to say that the actual medical staff are probably above average in terms of skill and quality of care. You get what you pay for, I guess. The clinic is also staffed on a 24 hour basis, and that counts for a lot as well. Not every clinic even offers hospitalization, and in some cases, there might be be a vet on staff overnight. If that matters to you (and it should, I think) then that is one advantage of this location.
As we were checking out, a clinical assistant brought us special diet food for our cat. I was waiting to be told that this would cost us an extra $50 or more, but she gently explained that they get samples, and they told us how nice our cat had been. This made a big difference to me, and I do want to say that it felt kind and genuine and made me very confident that our cat had been treated very well while he had been there.
My recommendation would be that once the emergency situation has been resolved, and it's safe to do so, transfer your pet to your local vet clinic, and price up alternative surgery options, as AEC is going to be more expensive, up to 3 times more so in this case. They do not seem to be a reasonable option for longer term care.
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